Co-Managed IT Services That Fill Your Internal IT Gaps

Responsibilities split cleanly through a documented RACI matrix. Typically your team handles in-person support and internal project management while SADOS provides monitoring, security, after-hours coverage, and specialized technical work as co-managed IT services. Managed IT boundaries are defined during onboarding so both teams know exactly who handles what without overlap or gaps.

Yes. Co-managed IT services scope adjusts as your internal team grows, projects change, or organizational needs evolve. Adding or removing responsibilities from our scope is straightforward and does not require contract renegotiation. CompTIA research shows co-managed arrangements are the fastest-growing MSP service model because they provide the flexibility growing organizations need.

Yes. We integrate with your existing tools and platforms whenever possible in our co-managed IT services engagement. Escalation tiers are documented so both teams know exactly who handles what category of issue. Your team resolves what they can and escalates to SADOS for issues requiring deeper expertise or after-hours response. We escalate back to your team for decisions requiring business context we do not have.

Security monitoring and incident response through our co-managed IT services operate 24/7 regardless of your internal team working hours. Your team handles security-related tasks during business hours while SADOS provides continuous monitoring, alert triage, and emergency response around the clock. If your sole IT person leaves unexpectedly, our team provides continuity of operations while you recruit a replacement.

Co-managed IT services pricing reflects the reduced scope compared to fully managed service since your internal team handles some functions. Per-device pricing applies only to the services SADOS delivers. The scope and pricing are customized during the proposal process based on the specific responsibilities each team assumes. This approach ensures you pay only for the capabilities your internal team cannot cover.

Yes. Transition from co-managed IT services to full managed IT is straightforward. We already know your environment, your documentation is current in our systems, and security tools are fully deployed. Expanding scope means adjusting the service agreement and taking over responsibilities your internal team previously handled. No re-onboarding, no new agent deployments, and no documentation gaps to fill.