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Locations · Locations

IT Support Locations With Local Engineers

Local engineers in DC, Maryland, Virginia, Florida, Texas and California, backed by 24/7 Mission Control. Same team, same SLA and same pricing everywhere.

  • U.S.-based engineers
  • 4-hour response SLA
  • 24/7 monitoring
  • Same-day dispatch in the DC metro
  • Serving the DMV Since 2012
  • Clutch Excellent ★ 5.0
  • Serving Our Locations and Nationwide

Local teams, one standard

Every market gets the same U.S.-based engineers, the same 4-hour business-hours SLA, 24/7 monitoring and the same flat pricing. Onsite help is same-day across the DC metro and scheduled regionally elsewhere.

Our Locations coverageBased in Maryland, with anchor cities in Frederick, Tampa, Denton and Oakland.

Coverage

  • Service area: DC, MD, VA, FL, TX and CA
  • Onsite: same day in the DC metro, scheduled elsewhere
  • 4-hour business-hours SLA
  • 24/7 monitoring on all plans

Local industries

  • Professional services
  • Healthcare and biotech
  • Manufacturing
  • Nonprofits

How we work

  • Named technical lead
  • U.S.-based engineers
  • Same pricing in every city
  • One team for IT and physical security

Anchor cities

  • Frederick, MD
  • Tampa, FL
  • Denton, TX
  • Oakland, CA

Local presence, national depth

A local shop or a remote call center is the easy choice. A local team backed by 24/7 Mission Control is the one we offer.

What gets done
Local break-fix shopHourly
Remote-only MSPOut of state
SADOSLocal plus 24/7
Onsite help
Yes
No
By region
4-hour response SLA
No
Sometimes
Yes
24/7 monitoring
No
Yes
Yes
U.S.-based engineers
Yes
Sometimes
Yes
Named technical lead
Sometimes
No
Yes
Cameras and access control
No
No
Yes
Same pricing everywhere
Hourly
Varies
Yes

Four steps to managed IT anywhere

Most teams are fully onboarded in two to four weeks.

  1. 1

    Free consultation

    A 30-minute call about your systems and goals.

  2. 2

    Assessment

    Devices, apps, vendors and users documented.

  3. 3

    Onboard

    Monitoring, security and help desk go live.

  4. 4

    Ongoing care

    A named technical lead and quarterly reviews.

Same pricing in every city

Pricing does not change by city or by industry, and every plan starts with a 60-day risk-free trial.

Managed IT for Employees

Risk-Free Trial

Endpoint protection, monitoring and support for every device.

$35per device, per month
  • Sentinel EDR
  • Ransomware protection
  • OS patching and updates
  • 4-hour SLA
  • Remote control access
  • 24/7 help desk, Mac and PC

Min. 5 devices. No commitment required.

Managed IT for Servers

Risk-Free Trial

Monitoring, patching and support for every server you run.

$300per server, per month
  • Sentinel MDR
  • Ransomware protection
  • OS patching and updates
  • Remote control access
  • 4-hour SLA
See Plans & Pricing

No commitment required.

Try us for 60 days, risk-free

Every managed plan starts with a 60-day risk-free trial. Switching providers? We’ll put up to $1,000 toward buying out your old contract.

It felt like a real partnership from the very start.
SADOS managed customer

5.0 out of 5

Rated on Google and Clutch.

Read Our Reviews

Locations questions

Straight answers for Our Locations businesses.

Still unsure? Talk to an engineer

Where do you have engineers?

Our team covers the DC metro, Maryland and Virginia with same-day onsite help, and Florida, Texas and California through scheduled regional dispatch. Day-to-day support is remote from U.S.-based engineers.

Does pricing change by location?

No. Pricing is the same nationwide. Managed IT for Employees starts at $35 per device per month, and server and network plans come in tiers.

Can you support a hybrid Our Locations office?

Yes. The office gets onsite coverage when needed, and remote staff get the same SLA and the same engineers. Microsoft 365, identity and endpoint protection are managed centrally.

Can you move our business to the cloud?

Yes. We start with an inventory, cut over in stages and train your team, so daily work is not interrupted.

How fast can you respond to an emergency?

Standard tickets get a 4-hour business-hours SLA, and monitoring runs 24/7 so most issues are caught early. Emergency dispatch requires a signed agreement first.

Do you support companies with several locations?

Yes. Every site gets the same engineers, the same SLA and the same pricing, managed as one network.

Find your local IT team

Book a free 30-minute consultation for any location.

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