Onboarding was faster than we expected. They assessed our environment, built a plan, and were fully operational within days.
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Your systems never sleep
Remote and on-site teams
Every interaction with a technician who knows your systems.
4-hour guarantee during business hours. Written into your agreement.
Tier 1 through Tier 3. Password resets to server failures covered.
Book a priority consultation and we’ll review your case as soon as possible.
Help desk engineers answer tickets submitted via portal, phone, or email. Every ticket is tracked through resolution with status updates visible to the submitter. Engineers working your tickets know your environment because documentation is maintained continuously during managed service delivery.
Remote support connects an engineer to your screen within minutes of ticket acceptance. Most issues resolve remotely in a single session. When remote access cannot solve the problem, we coordinate on-site dispatch from our local team with the same ticket tracking and documentation.
Server failures, network outages, security incidents, and infrastructure changes handled by senior engineers. Complex issues that require deep technical knowledge or multi-system coordination are escalated to Tier 3 automatically.
Hardware replacement, cabling, workstation setup, and hands-on troubleshooting dispatched from our local team. On-site visits coordinated through the same ticketing system with full documentation of work performed.
Every request tracked from submission through resolution in our ticketing system. Monthly trend reports identify recurring issues, response time performance, and opportunities to prevent future tickets through proactive changes.
Recurring issues trigger investigation beyond the immediate fix. We identify underlying causes and implement permanent solutions that prevent repeat tickets. Root cause analysis turns reactive support into proactive improvement.
See how we’ve helped companies like yours solve IT challenges, strengthen security, and grow without technology getting in the way.
Onboarding was faster than we expected. They assessed our environment, built a plan, and were fully operational within days.
It felt like a real partnership from the very start. Peace of mind month after month, is what makes SADOS easy to trust.
SADOS responds in minutes. The difference in how our office functions day to day is immediate and obvious.
The onboarding was smoother than expected. They came in, assessed everything, and had a plan within days.
We’ve tried other providers. SADOS is the first that genuinely feels like they’re on our side, not just present until the ticket closes.
Complete IT department replacement with help desk, monitoring, and flat-rate pricing.
4-hour response SLA with U.S.-based engineers on every ticket, remote and on-site.
Layered protection with SentinelOne, email security, DNS filtering, and 24/7 monitoring.
SentinelOne endpoint protection with behavioral detection and ransomware rollback warranty.
24/7 threat monitoring with human analyst review on every alert and containment response.
Anti-phishing, impersonation detection, and advanced threat filtering for business email.
Email authentication preventing domain spoofing and improving deliverability scores.
Monthly phishing simulations and employee training that reduces click rates over time.
Firewall management, VLAN segmentation, wireless, and connectivity monitoring.
Tenant administration, licensing, security configuration, and ongoing optimization.
Image-based and file-level backups with verified restore testing and documented recovery.
HIPAA, NIST, SOC 2, and CIS controls configured, documented, and maintained for auditors.
Technology roadmaps, quarterly reviews, budgeting, and strategic IT leadership.
Systematic employee provisioning and secure access revocation from day one.
Business-grade hardware sourced at distributor pricing, configured, and delivered ready.