One team for your IT, cyber, and cameras in the DMV. Get a free assessment
When technology breaks, your team needs help now. U.S.-based engineers answer every ticket. No chatbots and no offshore routing, just people who know your setup.
Ticket queues, scripts and strangers make small problems big. Switch views to see what changes.
6 gaps, frustrating0 gaps, handled
Illustration of common help desk gaps, not a customer report.Book a free assessment
Every tier of support, from password resets to server outages, from one team.
Want the whole IT department?The help desk is part of every Managed IT plan, along with security, patching and strategy.
Closing a ticket is the easy part. Making sure it does not come back is the job we take on.
Every request is tracked from first contact to resolution.
Portal, phone or email. Every request becomes a ticket.
Ranked by impact and sent to the right tier.
Remote first, on-site when needed, escalated when complex.
Repeat issues get a root cause fix and show up in your reports.
Unlimited help desk support is part of Managed IT for Employees.
U.S.-based Tier 1 to 3 support with a 4-hour response SLA.
Talk to us about support for your team.
Endpoint protection, monitoring and support for every device.
Min. 5 devices. No commitment required.
Every managed plan starts with a 60-day risk-free trial. Switching providers? We’ll put up to $1,000 toward buying out your old contract.
24/7 Help Desk is one of sixteen managed services we run for you.
It felt like a real partnership from the very start.
Straight answers on hours, contact and escalation.
Still unsure? Talk to an engineer
Business-hours support runs Monday to Friday, 9 AM to 6 PM Eastern, with a 4-hour response SLA. After hours, tickets are watched and critical issues go straight to on-call engineers.
Yes. Phone, email and the client portal all work, and every one creates a tracked ticket with notes from start to finish.
Higher service tiers include a dedicated customer success manager. Every plan gets engineers who work from your documentation, so quality stays the same no matter who picks up the ticket.
Server failures, network outages, security incidents, Active Directory problems and complex issues across several systems. These go to senior engineers and get a root cause fix, not a quick patch.
Critical issues that stop work or affect security go to on-call engineers right away. Non-critical requests are queued for the next business day with a clear timeline.
Yes. Monthly and quarterly reports show ticket volume, resolution times, first-contact resolution and repeat issues, with recommendations that cut future tickets.
Talk to us about U.S.-based support for your team.
