Frequently Asked Questions

Most IT providers react to problems after they break. SADOS prevents problems before they impact your business through 24/7 proactive monitoring, security-first architecture, and strategic vCIO oversight. We also combine managed IT, cybersecurity, and smart physical security under one platform, so you’re not coordinating multiple vendors.

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SADOS was founded in 2012 by CEO Jonathan Granados, who saw businesses struggling with slow IT response times and reactive support models. The company name comes from his son Samuel (SA + DOS). We’ve spent over 12 years building a service model that puts business outcomes ahead of billable hours.

Mission Control means we’re your central command for everything technology. Just like NASA’s Mission Control monitors spacecraft systems and responds to issues before they become emergencies, we monitor your IT infrastructure 24/7, catch problems before downtime, and coordinate all your technology vendors and systems from one place.

Yes. Enterprise IT departments have specialized teams for security, infrastructure, applications, and strategy. SADOS brings that same depth of expertise to businesses with 10-500 employees through our tiered support model: Tier 1 for daily issues, Tier 2 for complex problems, Tier 3 for specialized systems, plus vCIO for strategic planning.

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We’re headquartered in the DC Metro area (Frederick, Maryland) with strong local presence across Washington DC, Maryland, and Virginia. We also serve clients coast-to-coast, remote and on-site support through our partner networks.

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Break-fix means you call when something breaks, pay hourly, and hope it gets fixed quickly. Managed IT means we monitor everything 24/7, prevent most problems before they happen, and include unlimited support in your flat monthly rate. Break-fix incentivizes slow fixes (more billable hours). Managed IT incentivizes prevention (fewer emergencies).

Either. We can be your complete IT department for businesses without internal staff, or we can work alongside your existing team through co-managed IT arrangements. Many clients have us handle 24/7 monitoring, security, and infrastructure while their internal person focuses on application support and user training.

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Centralized monitoring and management across all your locations. Every site gets the same security policies, backup procedures, and support standards. Your employees receive consistent help desk access regardless of which office they’re in. We provide single-dashboard visibility so you can see the health of all locations at once.

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We escalate to vendor support on your behalf and stay involved until resolution. Your service agreement is with us, not with Microsoft, Cisco, or any other vendor. If we need specialized expertise beyond our team, we coordinate with the right experts and manage the entire process so you have one point of contact.

Our engineers maintain vendor certifications, attend ongoing training, and participate in industry security briefings. We’re partnered with Microsoft, SentinelOne, and other major platforms, which gives us early access to updates and direct support channels. Technology changes constantly, but our commitment to continuous learning doesn’t.

Flat-rate pricing aligns our incentives with yours. When we bill hourly, we profit from your problems taking longer to fix. With flat-rate pricing, we profit by preventing problems and resolving issues quickly. You get predictable budgeting, and we get motivated to keep your systems running smoothly.Calculate your costs →

Flat-rate includes everything your IT department needs: 24/7 help desk, monitoring, security, backups, patches, strategic planning, and compliance support. Additional costs are typically hardware purchases, specialized software licensing, major infrastructure projects, and travel outside our primary service areas. We quote all additional work upfront.

We offer month-to-month agreements after your initial 60-day trial period. No multi-year lock-ins. We’re confident you’ll stay because our service quality earns your business every month, not because a contract forces you to. If we’re not the right fit, we’ll even help you transition to another provider.

Try SADOS for 60 days. If you’re not satisfied for any reason, we’ll help you transition back to your previous provider or to another MSP of your choice with zero hassle. No questions asked, no penalties, no awkward conversations. We either earn your business or we don’t.

Schedule a free consultation. We’ll discuss your current IT situation, pain points, and business goals. No sales pressure, just a conversation about whether we’re a good fit. If it makes sense to move forward, we’ll assess your environment and provide a detailed proposal with transparent pricing.
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Most businesses complete the transition in 2-4 weeks with zero downtime. Week 1: We document your environment and identify immediate concerns. Week 2: We deploy monitoring tools and configure your team in our support system. Week 3-4: Full support coverage is active and we address any issues discovered during onboarding.

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Initially, just your business overview: number of employees, locations, key applications, current pain points, and any compliance requirements. During onboarding, we’ll need network diagrams (if available), software licensing details, vendor contacts, and admin credentials. Don’t worry if documentation is incomplete; we’ll help you build it.

We’ve seen it all: no documentation, outdated servers, security gaps, inconsistent backups, and vendors who stopped returning calls. Messy IT is our specialty. We start by stabilizing critical systems, then systematically address issues based on risk priority. Most “disaster” environments are running smoothly within 60 days.

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No. We schedule all migrations and changes outside business hours when possible. Critical systems stay online during transitions. Your employees continue working normally while we handle the technical work behind the scenes. Most clients don’t even notice the switch happening.

Great problem to have. Our service model scales with you from 10 employees to 500+. As you grow, we add support capacity, infrastructure expertise, and strategic planning depth. Many clients started with us at 15 employees and are now at 200+. Growth doesn’t mean you need to switch providers; it just means your service level evolves with your needs.