Having an
IT Emergency?

Timeline depends on agreement execution:

1. Form submission to callback: Within 2-4 business hours
2. Callback to agreement execution: Same day for genuine emergencies (if you choose to proceed)
3. Agreement to technical response: Immediate (within 1-4 hours depending on time of day)

The legal process is typically the limiting factor, not our technical capability. Once agreements are signed, we mobilize quickly.

Contact your current provider first, as they have existing agreements and familiarity with your environment. If they’re unresponsive or unable to help, we can discuss emergency engagement, but we need to understand the existing relationship and any contractual obligations before accepting work. Interfering with an active service relationship creates legal complications we must avoid.

Two options:

Option 1: Become a SADOS client (recommended)

• Emergency response included in first month of service
• Ongoing managed IT pricing (typically $35-$75 per endpoint/month)
• Most cost-effective approach
• Continued support after crisis resolution

Option 2: Emergency-only engagement

• $350/hour for emergency response (4-hour minimum applies)
• Limited to crisis stabilization only
• No ongoing relationship or future support
• Separate SOW required for each incident

We provide transparent pricing during your consultation before any agreements are executed.

We’ll be honest during your consultation about whether you need professional help or if there are containment steps you can take yourself. For some situations (hardware failures, certain software issues), you may have DIY options. For others (ransomware, security breaches, data loss), attempting self-recovery often makes the situation significantly worse. We’d rather you know the truth than waste time on approaches that won’t work.

During your consultation call, we can provide:

• General assessment of whether you need professional help
• Basic containment guidance (disconnect systems, disable accounts, etc.)
• Honest evaluation of DIY vs professional response
• Referrals to other resources if appropriate

We cannot provide free technical support, system diagnostics, remote access, or hands-on recovery. That requires executed agreements and appropriate compensation.