Your Full IT Department,
One Flat Monthly Rate
SADOS managed IT services give your business 24/7 help desk access, endpoint management, network monitoring, Microsoft 365 administration, and strategic IT planning. U.S.-based engineers handle every ticket. You get a full IT team for a predictable monthly cost, starting at $35 per device.
Your systems never sleep
Remote and on-site teams
Everything Inside Managed IT Services
Every managed IT services plan includes the tools, monitoring, and engineering support your business needs to run without interruption.
Help Desk and On-Site Support
Call, email, or submit a ticket and reach real engineers who understand your setup. Most issues resolve remotely. 4-hour response during business hours, guaranteed. Learn more about our real-time IT support capabilities.
Network and Infrastructure
Firewalls, switches, routers, wireless access points, VLANs, and VPNs. We monitor performance, apply firmware updates, and handle engineering changes as your business grows or adds locations.
Microsoft 365 Administration
User provisioning, license management, security configuration, and daily administration for Exchange, SharePoint, Teams, and OneDrive. Considering a move to Microsoft 365? See our cloud migration services.
Backup and Disaster Recovery
Image-based and file-level backups with scheduled restore testing. If a server fails or ransomware encrypts your data, we recover it. Details on our backup and disaster recovery approach.
Endpoint Protection
SentinelOne on every workstation and server provides real-time defense against ransomware, malware, and advanced threats. Find out more about how our EDR endpoint protection works.
Strategic IT Planning (vCIO)
Quarterly business reviews, budget planning, technology roadmaps, and risk assessments. Your vCIO translates technical decisions into actionable insights to keeps your IT investments aligned with growth.
How Onboarding Works
Moving to managed IT should not feel like a second job. Here is what your first 30 days look like.
Discovery Call
We learn your environment, your pain points, and your goals through a straight conversation about what is working today and what is not.
Environment Assessment
Our engineers document your systems, network, users, and security posture, giving you a clear picture of where things stand right now.
Onboarding
We deploy our tools, migrate your endpoints to SentinelOne, and set up monitoring, with most onboardings fully wrapped up inside two weeks.
Ongoing Support
Your team submits tickets or calls the help desk anytime, and quarterly reviews keep your technology aligned with the business.
Simple, Flat-Rate Pricing
Flat monthly rates you can plan around.
Networks
Firewall, switch, router, and wireless management with proactive monitoring.
- Pay-As-You-Go Support Pay-As-You-Go Support 30 Mins Support Included 1 Hour Support Included 2 Hours Support Included
- Uptime Monitoring Uptime Monitoring and Alerts Uptime Monitoring and Alerts Uptime Monitoring + Alerts Uptime Monitoring and Alerts
- No IPS Intrusion Protection IPS Intrusion Prevention IPS Intrusion Protection IPS Intrusion Prevention IPS Intrusion Prevention
- No Firmware Updates Firmware Updates Firmware Updates Firmware Updates Firmware Updates
- No Backups Configuration Backups Configuration Backups Configuration Backups Configuration Backups
- No SLA 4-HR SLA 4-HR SLA 4-HR SLA 4-HR SLA
- 24/7 Help Desk
No commitment required
Employees
Complete endpoint protection with 24/7 monitoring, threat defense, and support.
- Pay-As-You-Go Support Pay-As-You-Go Support 15 Mins Support Included 30 Mins Support Included 1 Hour Support Included
- Sentinel EDRAutomated threat detection on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices.
- Ransomware Protection
- OS Patching and Updates
- 4-HR SLA
- Remote Control Access
- 24/7 Help Desk — Mac and PC
No commitment required
Servers
Complete management with monitoring, patching, and support for all your servers.
- Pay-As-You-Go Support 1 Hour Support Included 2 Hours Support Included 3 Hours Support Included 4 Hours Support Included
- Sentinel EDRAutomated threat detection on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices.
- Ransomware Protection
- OS Patching and Updates
- Remote Control Access
- 4-HR SLA
- 24/7 Help Desk
No commitment required
"I can't imagine how we used to function before we were with SADOS"
See yourself in any of these?
The businesses we run IT for usually fit one of these.
No in-house IT team.
You need a full IT department without hiring one. Help desk, security, and network management in a single service.
20 to 250 employees.
Large enough that outages hurt. Small enough that a full-time IT hire is hard to justify.
Compliance requirements.
HIPAA, NIST, SOC 2, or CIS controls demand documented safeguards you don't have time to manage.
Outgrown your current provider.
Your break-fix vendor is reactive, response times slip, and no one owns your tech strategy. Time for IT that works ahead of problems.
Managed IT Services FAQ
What is the difference between managed IT services and break-fix support?
Break-fix means you call someone when something breaks, and you pay by the hour. Managed IT services provide continuous monitoring, maintenance, and support for a flat monthly fee. Problems get caught before they cause downtime, and your costs stay predictable regardless of how many issues come up.
How quickly does SADOS respond to support requests?
Our guaranteed response time is 4 hours during business hours, 8 hours on nights and weekends, and 12 hours on holidays. Most tickets get an initial response well within that window. Your team reaches real engineers on every interaction, never a scripted call center.
Do I need a contract to use SADOS managed IT services?
Yes. We require an IT Service Agreement (ITSA) and Statement of Work (SOW) before any managed IT services begin. This protects both sides by clearly defining scope, pricing, and expectations. Our agreements are transparent, and we publish our pricing so there are no surprises.
Can SADOS support businesses with multiple office locations?
Yes. We manage multi-location environments with centralized monitoring and consistent policies across all sites. Whether your offices are in the same metro area or spread across multiple states, every location receives the same service level and unified management.
What areas does SADOS serve?
We serve businesses in Washington DC, Maryland, Virginia, Florida, and Texas. Most support happens remotely, so location matters less than connectivity. For on-site needs, we coordinate appropriate resources based on your specific location.
What happens during onboarding?
We document your environment, deploy our monitoring and security tools, migrate endpoints to SentinelOne, configure backups, and introduce your team to the help desk. Onboarding typically completes within two weeks with minimal disruption to daily operations.