Your Full IT Department,
One Flat Monthly Rate
SADOS managed IT services give your business 24/7 help desk access, endpoint management, network monitoring, Microsoft 365 administration, and strategic IT planning. U.S.-based engineers handle every ticket. You get a full IT team for a predictable monthly cost, starting at $35 per device.
Your systems never sleep
Remote and on-site teams
IT Shouldn't Be This Hard
You built your business around something you are great at. Technology was supposed to help, not become another full-time job. But somewhere along the way, IT turned into a constant distraction, and now it demands more attention than it deserves.
- Employees waste time troubleshooting their own computers
- Your "IT person" is someone who just happens to be tech-savvy
- Patches, updates, and backups happen inconsistently (or not at all)
- You find out about problems after they cause downtime
- Every vendor points fingers at someone else
One Team. All Clear.
SADOS managed IT services replace the chaos with one team that owns your entire technology environment, from monitoring and maintenance to daily support. Integrated with managed cybersecurity for complete protection.
- One team to contact for every technology issue
- U.S.-based engineers who already know your systems
- Proactive monitoring catches problems before they hit your team
- Flat-rate pricing with no surprise invoices
- Strategic guidance from a vCIO who understands your goals
Everything Inside Managed IT Services
Every managed IT services plan includes the tools, monitoring, and engineering support
your business needs to run without interruption.
Help Desk and On-Site Support
Call, email, or submit a ticket and reach real engineers who understand your setup. Most issues resolve remotely. When they cannot, we dispatch a technician to your location. 4-hour response during business hours, guaranteed. Learn more about our real-time IT support capabilities.
Network and Infrastructure
Firewalls, switches, routers, wireless access points, VLANs, and VPNs. We monitor performance, apply firmware updates, and handle engineering changes as your business grows or adds locations.
Microsoft 365 Administration
User provisioning, license management, security configuration, and daily administration for Exchange, SharePoint, Teams, and OneDrive. We handle SPF, DKIM, and DMARC to keep your email secure and deliverable. Considering a move to Microsoft 365? See our cloud migration services.
Backup and Disaster Recovery
Image-based and file-level backups with scheduled restore testing. If a server fails or ransomware encrypts your data, we recover it. Backups that have never been tested are backups you cannot trust. Details on our backup and disaster recovery approach.
Endpoint Protection
SentinelOne on every workstation and server provides real-time defense against ransomware, malware, and advanced threats. Our team monitors alerts and responds to incidents, not just deploys software. See how our EDR endpoint protection works.
Strategic IT Planning (vCIO)
Quarterly business reviews, budget planning, technology roadmaps, and risk assessments. Your vCIO translates technical decisions into business outcomes and keeps your IT investments aligned with growth.
How Managed IT Services Begin
Moving to managed IT services should not feel like a second IT project.
Here is what the first 30 days look like.
Discovery Call
We learn your environment, your pain points, and your goals. No questionnaires. Just a conversation about what is working and what is not.
Environment Assessment
Our engineers document your systems, network, users, and security posture. You get a clear picture of where things stand today.
Onboarding
We deploy our tools, migrate endpoints to SentinelOne, configure monitoring, and introduce your team to the help desk. Typically complete within two weeks.
Ongoing Support
Your team submits tickets, calls the help desk, and gets back to work. We handle the rest. Quarterly reviews keep everything on track.
Managed IT Services Pricing
Flat monthly rates. No hidden fees. No per-ticket charges.
Your cost stays predictable so your budget stays intact.
Networks
Firewall, switch, router, and wireless management with proactive monitoring.
- Pay-As-You-Go Support Pay-As-You-Go Support 15 Mins Support Included 30 Mins Support Included 1 Hour Support Included
- Uptime Monitoring Uptime Monitoring and Alerts Uptime Monitoring and Alerts Uptime Monitoring + Alerts Uptime Monitoring and Alerts
- No IPS Intrusion Protection IPS Intrusion Prevention IPS Intrusion Protection IPS Intrusion Prevention IPS Intrusion Prevention
- No Firmware Updates Firmware Updates Firmware Updates Firmware Updates Firmware Updates
- No Backups Configuration Backups Configuration Backups Configuration Backups Configuration Backups
- No SLA 4-HR SLA 4-HR SLA 4-HR SLA 4-HR SLA
- 24/7 Help Desk
No commitment required
Devices
Complete endpoint protection with 24/7 monitoring, threat defense, and support.
- Pay-As-You-Go Support Pay-As-You-Go Support 15 Mins Support Included 30 Mins Support Included 1 Hour Support Included
- Sentinel EDRAutomated threat detection on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices.
- Ransomware Protection
- OS Patching and Updates
- 4-HR SLA
- Remote Control Access
- 24/7 Help Desk — Mac and PC
No commitment required
Servers
Complete management with monitoring, patching, and support for all your servers.
- Pay-As-You-Go Support Pay-As-You-Go Support 15 Mins Support Included 30 Mins Support Included 1 Hour Support Included
- Sentinel EDRAutomated threat detection on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices. Sentinel MDRManaged threat detection and response on your devices.
- Ransomware Protection
- OS Patching and Updates
- Remote Control Access
- 4-HR SLA
- 24/7 Help Desk
No commitment required
"The level of their customer service has been top-notch."
Managed IT Services Built for Growing Businesses
If any of these sound familiar, our managed IT services are designed for organizations like yours.
Help Desk and On-Site Support.
You need a complete IT department without hiring one. Help desk, security, network management, and strategic planning in a single service.
20 to 250 employees.
Large enough that technology failures cause real disruption. Small enough that a full-time IT hire does not make financial sense yet.
Compliance requirements.
HIPAA, NIST, SOC 2, or CIS benchmarks require documented controls. We implement and maintain the technical safeguards your framework demands.
Outgrown your current provider.
Your break-fix vendor is reactive, your response times are inconsistent, and your technology strategy is nonexistent. Time for managed IT services that operate proactively.
Managed IT Services FAQ
What is the difference between managed IT services and break-fix support?
Break-fix means you call someone when something breaks, and you pay by the hour. Managed IT services provide continuous monitoring, maintenance, and support for a flat monthly fee. Problems get caught before they cause downtime, and your costs stay predictable regardless of how many issues come up.
How quickly does SADOS respond to support requests?
Our guaranteed response time is 4 hours during business hours, 8 hours on nights and weekends, and 12 hours on holidays. Most tickets get an initial response well within that window. Your team reaches real engineers on every interaction, never a scripted call center.
Do I need a contract to use SADOS managed IT services?
Yes. We require an IT Service Agreement (ITSA) and Statement of Work (SOW) before any managed IT services begin. This protects both sides by clearly defining scope, pricing, and expectations. Our agreements are transparent, and we publish our pricing so there are no surprises.
Can SADOS support businesses with multiple office locations?
Yes. We manage multi-location environments with centralized monitoring and consistent policies across all sites. Whether your offices are in the same metro area or spread across multiple states, every location receives the same service level and unified management.
What areas does SADOS serve?
We serve businesses in Washington DC, Maryland, Virginia, Florida, and Texas. Most support happens remotely, so location matters less than connectivity. For on-site needs, we coordinate appropriate resources based on your specific location.
What happens during onboarding?
We document your environment, deploy our monitoring and security tools, migrate endpoints to SentinelOne, configure backups, and introduce your team to the help desk. Onboarding typically completes within two weeks with minimal disruption to daily operations.
Related Services
Ready to Stop Fighting With Technology?
Schedule a consultation and we will review your current environment, answer your questions, and provide a clear proposal. No obligation, no pressure, just a straightforward conversation about what managed IT services would look like for your business.