Refund Policy

All sales are final. SADOS sells Rhombus hardware as an authorized distributor. All sales are final. We do not offer refunds or returns for change of mind, incorrect product selection, or buyer’s remorse. Please confirm your order details before checkout.

Defective or Damaged Products

If your product arrives defective, damaged, or dead on arrival, we will help you get it replaced. Contact us within 14 of delivery with your order number and a description of the issue. We will issue a Return Merchandise Authorization (RMA) and guide you through the return.

To qualify, the product must be:

• Reported within 14 of delivery
• In its original packaging with all included parts
• Free of physical damage caused after delivery

Once we receive and inspect the returned item, we will ship a replacement at no cost to you.

Manufacturer Warranty

All Rhombus products are covered by the manufacturer’s warranty. Rhombus provides a warranty on its hardware. Warranty claims for issues that appear after the RMA window are handled through Rhombus directly. We will help you start that process.